1. GOODS AND SERVICES OFFERED AT http://www.phyto-force.co.za/
Phyto-force.co.za is the online retail & wholesale trade website for Phyto-Force Herbal Laboratories trading in herbal products. All products offered on this web site are classified as food supplements or non-scheduled herbal supplements that can be purchased freely without prescription. Phyto-Force reserves the right not to sell these products to countries that may have restrictions on the import of such goods.
2. PAYMENT TYPES AND OPTIONS:
Phyto-Force Herbal Laboratories cc accepts credit card payments via the Internet but does not allow for the acceptance of debit cards (Maestro and VISA electron). Where customers cannot pay with credit card we accept direct bank deposits.
3. RETURNS AND REFUND POLICY:
Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing for your cancellation and any such cancellation must be signed by the person who makes the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.
Phyto-Force recommends that you use Speed Services Courier (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.
3.1 International couriers should make use of a courier that offers:
3.1.1 Shipment tracking
3.1.2 Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.
3.2 Goods may be returned and refunded where:
3.2.1 The card holder submits a written complaint that neither he nor anyone authorized by him entered into or authorized any such transaction.
3.2.2 The goods, service or "other things of value" received by the cardholder or by a person authorized by him, are not as described on the sales voucher of accompanying support documentation.
3.2.3 The merchandise, which was to be sent by air, post, or other means was not received by the cardholder or by a person authorized by him.
3.2.4 The goods were broken before delivery took place or not suitable for the purpose for which it was sold.
3.2.6 If goods have not arrived within the designated countries within 30 days of order confirmation, Phyto-Force Herbal Laboratories cc. will resend free of charge.
3.2.7 Goods will not be refunded once the goods have been opened and used or kept for longer than 1 month. This is due to the fact that they are nutritional consumables and have a limited shelf life which can be checked by the expiry dates on the underside of the bottle or box.
4. SETTLEMENT, FULFILMENTS AND DELIVERY POLICY
4.1 Goods are dispatched within 12 hours of receiving confirmed payment for goods from the buyer, unless a purchase takes place on the weekend or public holidays in which case goods will be dispatched within 12 hours of the first working day thereafter.
4.2 Goods will not be dispatched until payment has been received in full for goods by Phyto-Force Herbal Laboratories cc.
4.3 Goods are dispatched using the South African Postal Service and sent as Registered Letters or Registered Parcels or alternatively by the use of an appointed courier service. Bulk orders are facilitated by freight agents - unless a specific freight agent is appointed by the buyer, Phyto-Force Herbal Laboratories cc uses its own established freight agency.
4.4 Phyto-Force Herbal Laboratories cc will process transactions where permits or any other legal paperwork are required for exports into foreign countries.
5. TERMS AND CONDITIONS OF RESENDING GOODS
Phyto-Force Herbal Laboratories cc WILL RESEND GOODS WHERE:
5.1 Goods have not arrived within 30 days of order confirmation
5.2 goods are broken or damaged
5.3 goods do not meet the client's expectations of quality or freshness
6.1.1 Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorized access to any page on this web site shall be prosecuted and civil damages shall be claimed in the event that Phyto-Force Herbal Laboratories cc suffers any damage or loss.
6.1.2 The user allows Phyto-Force Herbal Laboratories cc to take all reasonable steps to ensure the integrity and security of the Phyto-Force Herbal Laboratories cc site and back-office applications.
6.2.1 Phyto-Force Herbal Laboratories cc shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
6.2.2 Phyto-Force Herbal Laboratories may electronically collect, store and use the following personal information of Users:
220.127.116.11 name and surname;
18.104.22.168 country of residence;
22.214.171.124 closest city;
126.96.36.199 e-mail address;
188.8.131.52 IP address and
184.108.40.206 non-personal browsing habits and click patterns.
6.2.3 Phyto-Force Herbal Laboratories cc collects, stores and uses the abovementioned information for the following purposes:
220.127.116.11 to greet the User when he/she accesses the Phyto-Force web site;
18.104.22.168 to compile non-personal statistical information about browsing habits, click-patterns and access to the Phyto-Force web site
6.2.4 Information detailed above is collected either electronically by using cookies or is provided voluntarily by the User. Users may determine cookie use independently through their browser settings.
6.2.5 The user may elect not to receive any communications from Phyto-Force and/or its partners / affiliates.
6.2.6 Phyto-Force may collect, maintain and save any information collected from users, subject to the following provisions:
22.214.171.124 Phyto-Force shall not disclose personal information from Users unless the User consents thereto;
126.96.36.199 Phyto-Force shall disclose information without the User's consent only through due legal process; and
188.8.131.52 Phyto-Force Herbal Laboratories may compile, use and share any information that does not relate to any specific individual.
6.2.7 Phyto-Force Herbal Laboratories owns and retains all rights to non-personal statistical information collected and compiled by Phyto-Force.
7.1.1 The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed.
7.1.2 Prices stated on web site include taxes and shipping costs
7.1.3 Prices are stated in South African Rands (ZAR)
7.2 VALUE ADDED TAX:
7.2.1 Value added tax at the rate of 14% is charged on goods bought by South African residents.
7.2.2 VAT is not payable on international orders.
8. PAYMENT METHODS
8.1 CREDIT CARD PAYMENTS: In order to ensure that credit card transactions are affected safely and effectively Phyto-Force uses VCS - Virtual Card Services to facilitate all transactions
8.1.1 At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order.
8.1.2 Payment is only collected when the order is completed and the goods shipped.
8.1.3 Note that to protect it's own and the interests of customers, Phyto-Force scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if Phyto-Force is not satisfied with it's legitimacy.
8.3 BANK DEPOSIT PAYMENTS:.
8.3.1 If the buyer selects the 'pay via bank deposit' button, instructions will be given on how to deposit monies into our First National Bank account and would be subject to the following rules:
184.108.40.206 The exact amount must be paid.
220.127.116.11 The payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer.
18.104.22.168 No transfers must be made from ATM's.
22.214.171.124 Cheque deposits are subject to a clearing period.
126.96.36.199 No bank deposits are accepted from outside the borders of South Africa unless authorised by Phyto-Force Herbal Laboratories cc Management
188.8.131.52 Unpaid bank deposit orders are cancelled after five business days.
9. STOCK AVAILABILITY
9.1 Stocks of all goods on offer are limited. Phyto-Force shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Phyto-Force Herbal Laboratories shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.
10. HEALTH DISCLAIMER
10.1 The products and the claims made about specific products on or through this site have not been evaluated by Phyto-Force Herbal Laboratories and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from a doctor or any other health care practitioner or any information contained on or in any product label or packaging. The information displayed on the Phyto-Force.co.za site should not be used for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. The user of any Phyto-Force products should consult their healthcare practitioner before starting any diet, exercise or supplementation program, before taking any medication. Phyto-Force are not liable for any health problems or adverse reactions that may result from using any of the products described on the site.
10.2 Liability of Phyto-Force Herbal Laboratories
Phyto-Force, its licensors, and its suppliers, disclaim all warranties, express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, infringement of third party rights, and fitness for particular purpose. Under no circumstances shall Phyto-Force, its licensors, suppliers or any third party mentioned on the web sites be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, personal injury, wrongful death)
10.3 Indemnity - By using the web site you agree to indemnify Phyto-Force, Phyto-Force Herbal Laboratories its employees, directors, agents, licensors, suppliers and holding company from and against any claim, action, demand, settlement or liability resulting from, or alleged to result from your violation of these Terms and Conditions of Use.
11. CHANGES TO AGREEMENT
11.1 Phyto-Force Herbal Laboratories may, in its sole discretion, change this agreement or any part thereof at any time without notice.